How long does it take to process my order?

In-stock orders ship within 2-3 business days of purchase. You'll receive a shipment confirmation email with tracking information once your order ships.

Does my shipping method affect how quickly my order is processed?

No. The shipping class you select (Standard, Priority, etc.) only affects transit time after your order leaves our facility. All orders follow the same 2-3 business day processing timeline. Selecting "Priority Mail" will not get your order shipped faster from our warehouse.

Do you offer rush processing?

We do not offer expedited processing at this time.

When will I receive tracking information?

You'll receive a shipment confirmation email with tracking once your order ships. Please note it may take a few days for the tracking number to become active in the USPS system.

My tracking hasn't updated in several days. Should I be concerned?

This depends on your shipping method:

• Media Mail & First Class International: These services have limited tracking and may go days or weeks without scans
• Ground Advantage & Priority Mail: Contact us if tracking hasn't updated in 5-7 business days
  
  

How long does international shipping take?

USPS First Class Mail International can take up to 6 weeks to arrive (sometimes longer). Packages are typically scanned when leaving the U.S. and may not scan again until delivery.

How can I prevent seam splits on my vinyl jackets?

Seam splits can occur during transit. To prevent this, please contact us immediately at orders@goodtalk.xyz after placing your order to request that we ship your record outside the jacket. This is the only way to ensure your vinyl jacket arrives without split seams.

Will I have to pay customs fees?

Yes. International prices do not include customs charges or import duties. Customers outside the U.S. should expect to pay these fees upon delivery.

Can you mark my package as a "gift" to avoid customs fees?

No, we cannot misrepresent package contents or values on customs forms.

My order arrived damaged. What should I do?

Email us at orders@goodtalk.xyz so we can immediately assist you.

Please keep the shipping box and ALL packaging materials, as this evidence is required to file a shipping claim. If you discard the original packaging, we cannot file a claim and you may be responsible for re-shipment costs.

When do I need to report issues?

• Damaged items: Within 2 weeks of delivery
• Undelivered orders: Within 3 months of shipment

We cannot assist with issues reported beyond these timeframes.

My package shows as delivered but I didn't receive it.

Please check with neighbors and household members first. If you still cannot locate it, contact us at orders@goodtalk.xyz within 2 weeks. Note that insurance claims require the original packaging, and uninsured shipping methods offer no protection for lost packages.

Can I cancel or return my order?

All sales are final. We do not accept cancellations, returns, or refunds unless an item is defective.

What if I receive a defective item?

Please contact us within 2 weeks of delivery with photos of the defect and all packaging materials.